My department purchased 2 ambulances from your company last year. Over the course of the last 6 months we have had to contact your service rep. Bill Smith on several occasions for minor repairs on these vehicles. He was just here again today (3-25-09) to do some diagnosis and repair of our vehicles again. Let me just say that he is an asset to your company. He is both very knowledgable and proficient in being able to diagnose and repair our ambulances and always is quick to respond when called upon. Just wanted to let you know that we have been extremely satisfied with both the product and the service provided.